Product Availability
DIGITAL ORDERS
Some of our catalog is available to purchase and download. Our catalog allows you, in most cases, to download the entire album at once. Some of our albums are not fully available for digital download, in which case, you would be able to download individual links. To purchase a digital item, add the item (a single MP3 track, full MP3 album, or MPEG video) to your cart and checkout. Your purchased items will be available to download once your order has been confirmed. You will be able to access these purchased digital item(s) within the My Account section of the website in case you had an issue with your initial download. You must create an account in order to purchase any digital item.
BACK ORDERS
Sometimes items in your order may fall out of stock while we are processing your order. In this event, you will receive an email after placing
your order notifying you of a delay. If you have other digital items within your order, they will not be shipped until all items are back in stock, so that everything may ship at once. If you have other digital items within your order, you will be able to download them once you have completed your order, or you can download at a later time within the My Account section of the site. We will continue trying to fulfill your order as quickly as possible. When your order is in this status, you can cancel your order (or part thereof) at any time by calling 1-800-581-4515. Operators are available Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
PRE-ORDERS
If you have pre-ordered an item and it is not in stock at the announced release date, unless otherwise indicated, you will be asked to approve a 30-Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours.
Please Note: When you order a pre-ordered item, you will not be charged until your order ships. When you order a pre-ordered item with an available digital item, you will only be charged for the digital item you had purchased.
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Order Status
To check the status of your order, click on the My Account button on the
upper right side of the MusicSpace.com homepage. After you login, you will see your order history displayed in the "ORDER HISTORY" box. (You can click on any number in the "order #" column to find out the details of that particular order.)You will also be able to access previously purchased digital items to download again in case you had technical difficulty.
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Cancelling an order
All digital orders are final. You cannot cancel a digital order once it is placed.
You can cancel non-digital orders online*, but ONLY if it has not started processing.
To do so, click on the My Account button
on the upper right side of the MusicSpace.com homepage. After you login, you
will see the "ORDER HISTORY" box. Click on the order # you wish to cancel
& then click the "Cancel" button. Note: If you wish to cancel an order
that is in progress, please call a MusicSpace.com customer representative
at 1-800-581-4515, Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
*Please not that orders processed through PayPal CANNOT be cancelled after they have fully processed. For more information about PayPal, please refer to the Payment section of Our Help page.
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Ordering over the phone
If you prefer, you can place your order with a MusicSpace.com customer
representative by calling 1-800-581-4515, Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST, digital items excluded.
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PAYMENT
Credit Cards
We accept Visa, MasterCard, American Express and Discover.
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Check/Money Order
If you have a checking account, you can pay for your order online.
When you go to check out, please have a check handy to enter your bank
account details into the spaces provided. You can still use the check
after your purchase is made. Once we receive confirmation from your bank,
your order will be shipped. Your account will indicate a "MusicSpace"
withdrawal.
It is important
to note that depending on your bank, it can take up to 7 business days
to receive confirmation of debit from your bank. The payment amount for
your order may also be deducted from your bank account before MusicSpace.com
receives confirmation from your bank. This may delay the shipment of your
order. In addition, once an order is entered into our system it cannot be cancelled as it is immediately sent out to our bank for processing.
We do not accept checks or money orders for digital orders.
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PAYPAL
If paying by PayPal, click on the "checkout With PayPal" button in your shopping cart. You will now be redirected to PayPal's secure checkout process.
Log into your existing PayPal account or create a new one. Review and confirm the funding source for this transaction. Press the "Continue" button. Once PayPal accepts the transaction you will automatically return to MusicSpace.com. You will now be asked to proceed as a New Customer or a Returning Customer.
For more information on placing your order, please refer to our "Placing An Order" section (beginning with step 4). Note: The PayPal checkout is very similar to our standard checkout. However, we will not ask for, nor receive, any billing or payment information from you or PayPal.
It is important to note that it can take up to 2 additional business days to receive confirmation of debit from your PayPal account. The payment amount for your order may also be deducted from your account before MusicSpace.com receives confirmation. This may delay the shipment of your order. In addition, once an order is entered into our system it cannot be cancelled as it is immediately sent out for processing
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INSTALLMENT PAY
What is Installment Pay? MusicSpace.com gives you the flexibility to be able to pay for your order over time, using Installment Pay, on select products. We do not charge a fee or interest rate on any order that is set up for Installment Pay.
If your desired product is eligible for Installment Pay, the option to pay in installments will appear as a check box within your shopping cart. Click the check-box to enable the Installment Pay plan for your order. Your order total will be divided into separate installments and billed accordingly.
You will be billed for the initial payment once your Installment Pay order ships, then in 30 day increments thereafter. All shipping, tax, and gift charges will be applied within your initial payment.
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COD's
We do not accept COD's as a form of payment for any order at MusicSpace.com.
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SHIPPING
& RETURNS
Free
shipping on $50+ promotion
Spend $50 or more at MusicSpace.com (*excluding tax) and ship to a U.S.
address to qualify for free shipping. Then select the "Standard Mail"
shipping method during checkout. This offer is good for online orders
only.
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US
domestic shipping policy & rates
Our domestic shipping and handling policy is very straightforward. We
offer Standard Mail, First Class Mail, Priority Mail and 2nd Day service.
All orders are picked, packed, and shipped within 48 hours of being placed,
not counting Saturday, Sunday, and U.S. federal holidays.
DOMESTIC
SHIPPING RATES - CDs, DVDs, TOYS, APPAREL
|
Shipping
Method
|
Total
Shipping Price
|
Estimated
Ship Time
|
|
1st
Item
|
Each
Addt'l Item
|
Max.
Shipping Charge
|
| Standard
Mail |
$4.99
|
$1.00
|
$8.99
|
7-14
business days
|
| First
Class Mail |
$5.99
|
$1.00
|
$8.99
|
3-7
business days
|
| Priority
Mail |
$6.99
|
$1.00
|
$10.99
|
2-3
business days
|
| Ground*
|
$8.99
|
$1.00
|
$12.99
|
1-5
business days
|
| 2nd
Day* |
$14.99
|
$1.00
|
$18.99
|
2
business days
|
*Ground
Mail & 2nd Day Mail are not available to Alaska, Hawaii, or P.O. boxes.
(Note: Delivery
times listed above are typical. Please be aware, however, that the U.S.
Postal Service does not guarantee the delivery of Standard, First Class
or Priority Mail within a certain time frame. Occasionally-particularly
during the Holiday Season-the USPS may take up to 2 full business weeks
to deliver First Class and Priority Mail, and up to 4 full business weeks
to deliver Standard Mail.)
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International
shipping policy & rates
We currently only ship to Canada, Puerto Rico, Guam and the U.S. Virgin
Islands. All international orders are shipped via airmail. Orders are
picked, packed and shipped within 48 hours of the order being placed,
not counting Saturday, Sunday and U.S. federal holidays.
INTERNATIONAL
SHIPPING RATES - CDs, DVDs, TOYS, APPAREL
|
Shipping
Method
|
Total
Shipping Price
|
Estimated
Ship Time
|
|
1st
Item
|
Each
Addt'l Item
|
Max.
Shipping Charge
|
|
International
Airmail
|
$10.99
|
$2.00
|
$30.99
|
7-21
business days
|
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BOX OF
VISION SHIPPING RATES
|
Shipping Method
|
Per
Item
|
Estimated
Ship Time
|
|
Standard
Shipping
|
$13.25
|
4-6
business days
|
|
International
Shipping
|
$34.00
|
9-14
business days
|
Note:
Standard Shipping orders are sent via Ground Mail, where available.
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Return
Policy
We do not accept returns or furnish refunds for digital orders.
If, for any reason, you are not completely satisfied with any physical
item you order from MusicSpace.com, simply return it within 30 days of
ordering, for a full refund or replacement (excluding shipping & handling
and return postage). You must include a copy of the packing slip
(it came with the original package) with your returned item(s), or you
will not be refunded. Send returns to:
MusicSpace
- Returns
1101 Highview Drive
Webberville, MI, 48892
You will
not be charged any additional shipping fees for replacement items.
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Sales
Tax
Due to e-commerce regulations, orders shipped to the following states
will be charged sales tax:
New York
- 8.875%
Michigan - 6.0%
Tennessee - 9.25%
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Managing
"MY ACCOUNT"
Digital
Purchases
You are required
to create an account for ALL digital purchases.
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Update
Your:
Name
or Email address
Click on the My Account icon on
the upper right side of the homepage. After you login, click on the "change
e-mail address" link in the "MY PROFILE INFORMATION" section. Enter
in your desired updated information and and click on the "SUBMIT CHANGES"
button.
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Communication
Preferences
Click on the My Account icon on
the upper right side of the homepage. After you login, click on the "Update
Name or Email Address" link in the "MY PROFILE INFORMATION" section. Here,
you can opt-in (by checking the box) or opt-out (by un-checking the box)
of receiving email communications from MusicSpace and/or select MusicSpace
partners.
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Address
Book
Click on the My Account icon on
the upper right side of the homepage. After you login, click on the "remove
address" link next to the address you wish to update. Then, click
on the "Add new address" link at the bottom of the box. Fill
in the designated address fields with your new information, and click
on the "SUBMIT" button. Note: Be sure to fill in ALL the required address
fields, not just the fields you wish to change.
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Password
Click on the My Account icon on
the left side of the homepage. After you login, click on the "change
password" link in the "MY PROFILE" section. Fill in your desired
new password, along with your old password, and click on the "SUBMIT"
button.
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Forgotten
passwords
Click on the My Account icon on
the left side of the homepage. Once you reach the login page, click on
the "Forgot Your Password?" link. Enter in the email address you registered
with and click on the "SUBMIT" button. Your password should arrive in
your email inbox shortly.
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Viewing
your order history
Yes. Click on the My Account icon
on the left side of the homepage. After you login, you will see your order
history displayed in "MY ORDERS." (You can click on any number
in the "Order #" column to find out the details of that particular order.)
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COUPONS/REWARDS
MusicSpace.com
coupons
From time to time, MusicSpace.com offers special promotional discounts
to our registered users. You may receive an email from MusicSpace.com
announcing these offers. It's one of the benefits of registration.
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MusicSpace.com
Coupons
From time to time, MusicSpace.com offers special promotional discounts
to our registered users. You may receive an email from MusicSpace.com
announcing these offers. It's one of the benefits of signing up for the
MusicSpace email list. You can opt-in through our homepage, checkout,
or My
Account. And it's easy to redeem coupons at MusicSpace.com. Please
follow these quick and easy steps:
*Shop as
you normally would, placing the items for purchase into your shopping
cart.
*When you
are ready to checkout, enter in your full coupon number in the designated
spot of the shopping cart.
*Click the
"PROCEED TO CHECKOUT" button. The amount of your coupon will be deducted
from your order during the checkout process.
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CUSTOMER
REVIEWS
Placing
a Customer Review
To review a MusicSpace item:
1. Find the product detail page for the item you wish to review.
2. Click on the "Write a Review" link near the top of the page.
3. Enter in all the fields as you see fit. Note: The fields marked by a
* are required. To further interest other shoppers, you may upload an image
or YouTube video with your review.
4. Click the "Preview" button to test your review. At this stage, it is
required that you read the usage agreement linked on the Preview page.
5. When you complete your review, click the "Submit" button. Your review
will be monitored by our staff. If approved, you should see it live within
approximately 3 business days.
Note: Our reviews platform is hosted by our trusted partner PowerReviews.
View PowerReviews' Terms of Use & Privacy Policy here.
Your Review may be posted on the shopping research site Buzzillions.com.
Adding
an Image or Video to My Review
Adding an image or video to your review can help make your review stand
out amongst the crowd. To do so is easy; just follow the simple steps noted
above in "Placing a Customer Review."
Please note these technical steps:
-Images: Must be in JPEG, GIF, PNG, TIFF, or BMP format. File size must
be less than 5 MB. Do not use copyrighted images if you are not the copyright
holder.
-YouTube Video: Simply enter the destination URL for your YouTube review.
No video uploading on MusicSpace is necessary.
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TECHNICAL
ASSISTANCE
Listening
to music clips and/or view our TV ads
MusicSpace uses both RealMedia, Windows Media Player, and our own Flash
Preview Player as our listening platform and an embedded video player
as our viewing platform. You'll need either the RealPlayer or the Windows
Media Player to listen to clips from our music compilations. You do not
need to install any additional software to listen to our own Flash Preview
Player clips for tracks or to watch our videos. If you don't already have
the RealPlayer, download the latest version for free at www.real.com.
If you don't already have the Windows Media Player, download the latest
version for free here.
To listen to a song clip, click on the icon next to the song title.
To watch one of our videos, click on one of the video players located
throughout the MusicSpace site. If you are experiencing problems or cannot
see the video players, you may want to download or upgrade your Flash
player. Note: Video is best viewed on a high-speed broadband connection.
Digital
Download
You will be able to download digital items you have purchased after your
order has completed successfully. On the order confirmation page, you
will have the option to download each item you had purchased. If you experience
difficulty or need technical assistance with your digital purchases, please
call 1-888-850-7461.
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SECURITY
& PRIVACY
Site
Security
MusicSpace.com employs state-of-the-art encryption technology that converts
your credit card number into bits of scrambled code before it travels
over the Internet. This makes doing business over the Internet as secure
as purchasing by telephone - in fact, it's more secure!
Since MusicSpace
first launched in October 1999, thousands of satisfied music-lovers have
transmitted their credit card numbers online and made a purchase safely
and securely.
Note: When
you're checking out of MusicSpace.com - or any website - and all set to
submit your credit card information, look for a closed padlock icon at
the bottom of your screen and/or a web address preceded by "https"; these
indicators guarantee you are using a secure Internet connection to process
your transaction.
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"Leaving
a secure site," Dialog Box Message
On MusicSpace, the new account/registration page and all of the checkout
pages - the two places where customers enter in personal information -
are secure, as indicated by the "https" in the browser URL. As a result,
when you click to enter one of these 2 designated areas, a dialog box
will often pop-up stating: "You are about to view pages over a secure
connection" or some similar message. In turn, when you leave these pages,
a dialog box will pop-up stating: "You are about to leave a secure connection.
It will be possible for others to view information you send" or some similar
message. This does not mean that the MusicSpace site is unsafe; rather,
it just means that the page you came from was encrypted, while the page
you are going to may not be. Additionally, it does not mean that information
in general is being transmitted over a non-secure connection.
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Security
lock during the checkout process
If you enter the MusicSpace.com site from a link on another site, sometimes
the original site will launch a "frame." A frame simply allows you to
enter a 2nd site (i.e. MusicSpace.com) without leaving the first. (You
will probably see the a branded framed border of the "from" site on the
MusicSpace site.)
If one of
the web pages within that frame is not encrypted, you will not see the
security indications you would normally see (i.e. dialog box security
prompts, browser padlock, etc.). This does not mean that it is not secure
to shop - be assured that you private information is still being transmitted
over a secure server. You will simply not see the security indications.
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Privacy
Policy
Once you have registered at or made a purchase from MusicSpace.com, occasionally
we will send you special offers or announcements via email. You can tell
us to discontinue sending you these emails at any time by logging in to
My Account and editing your marketing
options.
From time
to time, MusicSpace shares customer information with trustworthy third
parties that offer products and services you may be interested in. You
can tell us not to share this information at any time by logging in to
My Account and editing your marketing
preferences.
In addition,
MusicSpace may, from time to time, provide aggregate statistics about
our customers, sales, traffic patterns, and related site information to
reputable third-party vendors; this data will never include personally
identifying information. MusicSpace may release account information when
we believe, in good faith, that such a release is reasonably necessary
to (1) comply with law; (2) enforce or apply the terms of any of our user
agreements; or (3) protect the rights, property, or safety of MusicSpace,
our users, or others.
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COMPANY
INFORMATION
About
MusicSpace.com
MusicSpace.com is the online division of Razor & Tie Direct, a nationally-renown
direct marketing company and producer of the country's most popular music
compilations. Please see our About Us page
for more information.
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Contact
Us
To have your question answered by the right person, please choose from
the list below:
If you have
QUESTIONS ABOUT AN ORDER CONTAINING PHYSICAL GOODS YOU PLACED, please
send email (be sure to include your full name, zip code and order number)
to myorders@musicspace.com.
If you have
QUESTIONS ABOUT AN ORDER CONTAINING DIGITAL ITEMS YOU PLACED, please call
1-888-850-7461.
If you have
QUESTIONS ABOUT THE RESERVATION REWARDS PROGRAM, please send email to
customerservice@reservationrewards.com,
or call toll-free 1-888-688-5995.
If you have
QUESTIONS ABOUT THE TRAVEL-VALUES PROGRAM, please send email to customerservice@travel-values.com,
or call toll-free 1-800-890-4892.
If you have
a SALES, MARKETING OR BUSINESS inquiry, please send email to marketing@musicspace.com.
If you have
a question about your order and it can't be answered by logging into My
Account, we encourage you to send an email to myorders@musicspace.com.
We guarantee all consumer email inquiries sent will be answered within
24 hours (excluding weekends & U.S. federal holidays - all emails
sent during these periods will be answered by the next business evening).
You can also speak with a live MusicSpace.com customer representative
Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST by calling
1-800-581-4515.
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