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MusicSpace.com - Help

PLACING AN ORDER
Product Availability
Order Status
Canceling an order
Ordering over the phone

PAYMENT
Credit Cards
PayPal

SHIPPING & RETURNS
Free shipping on $50+ promotion
US domestic shipping policy & rates
International shipping policy & rates
Box of Vision shipping policy & rates
Return policy
Sales tax

MANAGING "MY ACCOUNT"
Updating your:
Name or Email address
Communication Preferences
Address Book
Password
Forgotten passwords
Viewing your order history

COUPONS
MusicSpace.com coupons

CUSTOMER REVIEWS
Placing a Customer Review
Adding an Image or Video to my Review

TECHNICAL ASSISTANCE
Listening to music clips and/or view our TV ads

SECURITY & PRIVACY
Site Security
"Leaving a secure site," Dialog Box Message
Security lock during the checkout process
Privacy Policy

COMPANY INFORMATION
About Us
Contact Us

Product Availability

BACK ORDERS
Sometimes items in your order may fall out of stock while we are processing your order. In this event, you will receive an email after placing your order notifying you of a delay. We will continue trying to fulfill your order as quickly as possible. When your order is in this status, you can cancel your order (or part thereof) at any time by calling 1-800-581-4515. Operators are available Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.

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PRE-ORDERS
If you have pre-ordered an item and it is not in stock at the announced release date, unless otherwise indicated, you will be asked to approve a 30-Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours.

Please Note: When you order a pre-ordered item, you will not be charged until your order ships. When you order a pre-ordered item with an available digital item, you will only be charged for the digital item you had purchased.

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Order Status
To check the status of your order, click on the My Account button on the upper right side of the MusicSpace.com homepage. After you login, you will see your order history displayed in the "ORDER HISTORY" box. (You can click on any number in the "order #" column to find out the details of that particular order.)You will also be able to access previously purchased digital items to download again in case you had technical difficulty.

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Cancelling an order
All digital orders are final. You cannot cancel a digital order once it is placed.
You can cancel non-digital orders online*, but ONLY if it has not started processing. To do so, click on the My Account button on the upper right side of the MusicSpace.com homepage. After you login, you will see the "ORDER HISTORY" box. Click on the order # you wish to cancel & then click the "Cancel" button. Note: If you wish to cancel an order that is in progress, please call a MusicSpace.com customer representative at 1-800-581-4515, Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.

*Please not that orders processed through PayPal CANNOT be cancelled after they have fully processed. For more information about PayPal, please refer to the Payment section of Our Help page.

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Ordering over the phone
If you prefer, you can place your order with a MusicSpace.com customer representative by calling 1-800-581-4515, Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST, digital items excluded.

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PAYMENT
Credit Cards
We accept Visa, MasterCard, American Express and Discover. We do not accept checks, money orders, or COD.

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PAYPAL
If paying by PayPal, click on the "checkout With PayPal" button in your shopping cart. You will now be redirected to PayPal's secure checkout process.

Log into your existing PayPal account or create a new one. Review and confirm the funding source for this transaction. Press the "Continue" button. Once PayPal accepts the transaction you will automatically return to MusicSpace.com. You will now be asked to proceed as a New Customer or a Returning Customer.

For more information on placing your order, please refer to our "Placing An Order" section (beginning with step 4). Note: The PayPal checkout is very similar to our standard checkout. However, we will not ask for, nor receive, any billing or payment information from you or PayPal.

It is important to note that it can take up to 2 additional business days to receive confirmation of debit from your PayPal account. The payment amount for your order may also be deducted from your account before MusicSpace.com receives confirmation. This may delay the shipment of your order.  In addition, once an order is entered into our system it cannot be cancelled as it is immediately sent out for processing

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SHIPPING & RETURNS

Free shipping on $50+ promotion
Spend $50 or more at MusicSpace.com (*excluding tax) and ship to a U.S. address to qualify for free shipping. Then select the "Standard Mail" shipping method during checkout. This offer is good for online orders only.

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US domestic shipping policy & rates
Our domestic shipping and handling policy is very straightforward. We offer Standard Mail, First Class Mail, Priority Mail and 2nd Day service. All orders are picked, packed, and shipped within 48 hours of being placed, not counting Saturday, Sunday, and U.S. federal holidays.

DOMESTIC SHIPPING RATES - CDs, DVDs, TOYS, APPAREL

Shipping Method
Total Shipping Price
Estimated Ship Time
1st Item
Each Addt'l Item
Max. Shipping Charge
Standard Mail
$4.99
$1.00
$8.99
7-14 business days
First Class Mail
$5.99
$1.00
$8.99
3-7 business days
Priority Mail
$6.99
$1.00
$10.99
2-3 business days
Ground*
$8.99
$1.00
$12.99
1-5 business days
2nd Day*
$14.99
$1.00
$18.99
2 business days

*Ground Mail & 2nd Day Mail are not available to Alaska, Hawaii, or P.O. boxes.

(Note: Delivery times listed above are typical. Please be aware, however, that the U.S. Postal Service does not guarantee the delivery of Standard, First Class or Priority Mail within a certain time frame. Occasionally-particularly during the Holiday Season-the USPS may take up to 2 full business weeks to deliver First Class and Priority Mail, and up to 4 full business weeks to deliver Standard Mail.)

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International shipping policy & rates
We currently only ship to Canada, Puerto Rico, Guam and the U.S. Virgin Islands. All international orders are shipped via airmail. Orders are picked, packed and shipped within 48 hours of the order being placed, not counting Saturday, Sunday and U.S. federal holidays.

INTERNATIONAL SHIPPING RATES - CDs, DVDs, TOYS, APPAREL

Shipping Method
Total Shipping Price
Estimated Ship Time
1st Item
Each Addt'l Item
Max. Shipping Charge
International Airmail
$10.99
$2.00
$30.99
7-21 business days

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BOX OF VISION SHIPPING RATES


Shipping Method

Per Item
Estimated Ship Time
Standard Shipping
$13.25
4-6 business days
International Shipping
$34.00
9-14 business days

Note: Standard Shipping orders are sent via Ground Mail, where available.

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Return Policy
If, for any reason, you are not completely satisfied with any physical item you order from MusicSpace.com, simply return it within 30 days of ordering, for a full refund or replacement (excluding shipping & handling and return postage). You must include a copy of the packing slip (it came with the original package) with your returned item(s), or you will not be refunded. Send returns to:

MusicSpace - Returns
1101 Highview Drive
Webberville, MI, 48892

You will not be charged any additional shipping fees for replacement items.

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Sales Tax
Due to e-commerce regulations, orders shipped to the following states will be charged sales tax:

New York - 8.875%
Michigan - 6.0%
Tennessee - 9.25%

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Update Your:

Name or Email address
Click on the My Account icon on the upper right side of the homepage. After you login, click on the "change e-mail address" link in the "MY PROFILE INFORMATION" section. Enter in your desired updated information and and click on the "SUBMIT CHANGES" button.

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Communication Preferences
Click on the My Account icon on the upper right side of the homepage. After you login, click on the "Update Name or Email Address" link in the "MY PROFILE INFORMATION" section. Here, you can opt-in (by checking the box) or opt-out (by un-checking the box) of receiving email communications from MusicSpace and/or select MusicSpace partners.

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Address Book
Click on the My Account icon on the upper right side of the homepage. After you login, click on the "remove address" link next to the address you wish to update. Then, click on the "Add new address" link at the bottom of the box. Fill in the designated address fields with your new information, and click on the "SUBMIT" button. Note: Be sure to fill in ALL the required address fields, not just the fields you wish to change.

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Password
Click on the My Account icon on the left side of the homepage. After you login, click on the "change password" link in the "MY PROFILE" section. Fill in your desired new password, along with your old password, and click on the "SUBMIT" button.

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Forgotten passwords
Click on the My Account icon on the left side of the homepage. Once you reach the login page, click on the "Forgot Your Password?" link. Enter in the email address you registered with and click on the "SUBMIT" button. Your password should arrive in your email inbox shortly.

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Viewing your order history
Yes. Click on the My Account icon on the left side of the homepage. After you login, you will see your order history displayed in "MY ORDERS." (You can click on any number in the "Order #" column to find out the details of that particular order.)

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COUPONS/REWARDS

MusicSpace.com coupons
From time to time, MusicSpace.com offers special promotional discounts to our registered users. You may receive an email from MusicSpace.com announcing these offers. It's one of the benefits of registration.

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MusicSpace.com Coupons
From time to time, MusicSpace.com offers special promotional discounts to our registered users. You may receive an email from MusicSpace.com announcing these offers. It's one of the benefits of signing up for the MusicSpace email list. You can opt-in through our homepage, checkout, or My Account. And it's easy to redeem coupons at MusicSpace.com. Please follow these quick and easy steps:

*Shop as you normally would, placing the items for purchase into your shopping cart.

*When you are ready to checkout, enter in your full coupon number in the designated spot of the shopping cart.

*Click the "PROCEED TO CHECKOUT" button. The amount of your coupon will be deducted from your order during the checkout process.

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CUSTOMER REVIEWS

Placing a Customer Review

To review a MusicSpace item:

1. Find the product detail page for the item you wish to review.
2. Click on the "Write a Review" link near the top of the page.
3. Enter in all the fields as you see fit. Note: The fields marked by a * are required. To further interest other shoppers, you may upload an image or YouTube video with your review.
4. Click the "Preview" button to test your review. At this stage, it is required that you read the usage agreement linked on the Preview page.
5. When you complete your review, click the "Submit" button. Your review will be monitored by our staff. If approved, you should see it live within approximately 3 business days.

Note: Our reviews platform is hosted by our trusted partner PowerReviews.

View PowerReviews' Terms of Use & Privacy Policy here.

Your Review may be posted on the shopping research site Buzzillions.com.

Adding an Image or Video to My Review
Adding an image or video to your review can help make your review stand out amongst the crowd. To do so is easy; just follow the simple steps noted above in "Placing a Customer Review."

Please note these technical steps:

-Images: Must be in JPEG, GIF, PNG, TIFF, or BMP format. File size must be less than 5 MB. Do not use copyrighted images if you are not the copyright holder.

-YouTube Video: Simply enter the destination URL for your YouTube review. No video uploading on MusicSpace is necessary.

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TECHNICAL ASSISTANCE

Listening to music clips and/or view our TV ads
To listen to a song clip, click on the icon next to the song title.

To watch one of our videos, click on one of the video players located throughout the MusicSpace site. If you are experiencing problems or cannot see the video players, you may want to download or upgrade your Flash player. Note: Video is best viewed on a high-speed broadband connection.

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SECURITY & PRIVACY

Site Security
MusicSpace.com employs state-of-the-art encryption technology that converts your credit card number into bits of scrambled code before it travels over the Internet. This makes doing business over the Internet as secure as purchasing by telephone - in fact, it's more secure!

Since MusicSpace first launched in October 1999, thousands of satisfied music-lovers have transmitted their credit card numbers online and made a purchase safely and securely.

Note: When you're checking out of MusicSpace.com - or any website - and all set to submit your credit card information, look for a closed padlock icon at the bottom of your screen and/or a web address preceded by "https"; these indicators guarantee you are using a secure Internet connection to process your transaction.

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"Leaving a secure site," Dialog Box Message
On MusicSpace, the new account/registration page and all of the checkout pages - the two places where customers enter in personal information - are secure, as indicated by the "https" in the browser URL. As a result, when you click to enter one of these 2 designated areas, a dialog box will often pop-up stating: "You are about to view pages over a secure connection" or some similar message. In turn, when you leave these pages, a dialog box will pop-up stating: "You are about to leave a secure connection. It will be possible for others to view information you send" or some similar message. This does not mean that the MusicSpace site is unsafe; rather, it just means that the page you came from was encrypted, while the page you are going to may not be. Additionally, it does not mean that information in general is being transmitted over a non-secure connection.

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Security lock during the checkout process
If you enter the MusicSpace.com site from a link on another site, sometimes the original site will launch a "frame." A frame simply allows you to enter a 2nd site (i.e. MusicSpace.com) without leaving the first. (You will probably see the a branded framed border of the "from" site on the MusicSpace site.)

If one of the web pages within that frame is not encrypted, you will not see the security indications you would normally see (i.e. dialog box security prompts, browser padlock, etc.). This does not mean that it is not secure to shop - be assured that you private information is still being transmitted over a secure server. You will simply not see the security indications.

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Privacy Policy
Once you have registered at or made a purchase from MusicSpace.com, occasionally we will send you special offers or announcements via email. You can tell us to discontinue sending you these emails at any time by logging in to My Account and editing your marketing options.

From time to time, MusicSpace shares customer information with trustworthy third parties that offer products and services you may be interested in. You can tell us not to share this information at any time by logging in to My Account and editing your marketing preferences.

In addition, MusicSpace may, from time to time, provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors; this data will never include personally identifying information. MusicSpace may release account information when we believe, in good faith, that such a release is reasonably necessary to (1) comply with law; (2) enforce or apply the terms of any of our user agreements; or (3) protect the rights, property, or safety of MusicSpace, our users, or others.

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COMPANY INFORMATION

About MusicSpace.com
MusicSpace.com is the online division of Razor & Tie Direct, a nationally-renown direct marketing company and producer of the country's most popular music compilations. Please see our About Us page for more information.

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Contact Us
To have your question answered by the right person, please choose from the list below:

If you have QUESTIONS ABOUT AN ORDER YOU PLACED, please send email (be sure to include your full name, zip code and order number) to myorders@musicspace.com.

If you have a SALES, MARKETING OR BUSINESS inquiry, please send email to marketing@musicspace.com.

If you have a question about your order and it can't be answered by logging into My Account, we encourage you to send an email to myorders@musicspace.com. We guarantee all consumer email inquiries sent will be answered within 24 hours (excluding weekends & U.S. federal holidays - all emails sent during these periods will be answered by the next business evening). You can also speak with a live MusicSpace.com customer representative Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST by calling 1-800-581-4515.

 

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