Placing an order
Our checkout process is simple:

1. Once you find a product(s) you wish to purchase, click on add to cart. These items will now show an "In Cart" link next to the "Add To Cart" button.

2. When you have finished filling your Shopping Cart with items for purchase, click on the "Proceed To Checkout" link in your cart.

3. Review the items in your Shopping Cart, and update quantities as needed. Click on the "Go To Checkout" button when done.

PayPal users please see our PayPal section of our Payment section for information on placing your order using this payment option.

4. If you are a new or guest customer, select the "Continue" button under the "New Customers" heading. Note: You are not required to register, but will have the opportunity to create an account during checkout. If you are a returning customer, enter your email address and your password under the "Returning Customer" heading and select the "Sign In" button.

5. Enter in your billing address. (This information should correspond with the address you have on file with your credit card company). Enter in your shipping address. Please note that if your shipping address is the same as your billing address, you can check the box next to "My shipping address is the same as billing" and the information will be pre-populated for you. (Note: If you are a returning customer, your billing & shipping addresses on file should appear automatically. You can create a new address or select an alternate address from your Address Book.)

6. Choose your preferred shipping method from the selections presented. Click on the "Continue" button.

7. If your order is a gift, you can choose to include a FREE personalized message and/or have your items gift-wrapped. Just check the box next to "Is This A Gift Order?" and you will be presented with two gift options. To gift wrap your items, check the box next to "Gift Option 1." If you wish, you can then type in a personalized message in the text box below. To include a FREE personalized message only, check the box next to "Gift Option 2" and type in your message in the text box that appears to the right of the gift options.

8. Choose your payment method. If paying by credit card, select the button next to "CREDIT CARD." Enter in your credit card number as it appears on your card. Enter you "CID" (Credit Card Identification Number). For Visa, MasterCard and Discover, this 3-digit code can be found on the back of your card (at the end of the signature panel); and for American Express, the 4-digit code can be found on the front of your card just above the last 5 digits of your account number. From the pull-down menus, choose the correct month and year of your credit card's expiration date. If paying by check, select the button next to "PAY BY CHECK." Enter in your routing number, bank account number, and check number (The check diagram is there to assist you).

If you experience any difficulties during the checkout process or would like to place your order via phone, please feel free to contact a MusicSpace.com customer service representative at 1-800-581-4515. Operators are available Monday-Saturday from 9am-6pm EST.

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Product Availability

BACK ORDERS
Sometimes items in your order may fall out of stock while we are processing your order. In this event, you will receive an email after placing your order notifying you of a delay. If you have other items in your order, they will not be shipped until all items are back in stock, so that everything may ship at once. We will continue trying to fulfill your order as quickly as possible. When your order is in this status, you can cancel your order (or part thereof) at any time by calling 1-800-581-4515. Operators are available Monday-Friday from 9am-Midnight and Saturday from 9am-6pm, EST.

PRE-ORDERS
If you have pre-ordered an item and it is not in stock at the announced release date, unless otherwise indicated, you will be asked to approve a 30-Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours.

Please Note: When you order a pre-ordered item, you will not be charged until your order ships.

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Order Status
To check the status of your order, click on the My Account button on the upper right side of the MusicSpace.com homepage. After you login, you will see your order history displayed in the "ORDER HISTORY" box. (You can click on any number in the "order #" column to find out the details of that particular order.)

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Cancelling an order
You can cancel your order online*, but ONLY if it has not started processing. To do so, click on the My Account button on the upper right side of the MusicSpace.com homepage. After you login, you will see the "ORDER HISTORY" box. Click on the order # you wish to cancel & then click the "Cancel" button. Note: If you wish to cancel an order that is in progress, please call a MusicSpace.com customer representative at 1-800-581-4515, Monday-Saturday from 9am-6pm EST.

*Please not that orders processed through PayPal CANNOT be cancelled online due to the efficiency of both the PayPal service and our processing system. for more information about PayPal, please refer to the Payment section of Our Help page.

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Ordering over the phone
If you prefer, you can place your order with a MusicSpace.com customer representative by calling 1-800-581-4515, Monday-Saturday from 9am-6pm EST.

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PAYMENT

Credit Cards
We accept Visa, MasterCard, American Express and Discover.

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Check/Money Order
If you have a checking account, you can pay for your order online. When you go to check out, please have a check handy to enter your bank account details into the spaces provided. You can still use the check after your purchase is made. Once we receive confirmation from your bank, your order will be shipped. Your account will indicate a "MusicSpace" withdrawal.

It is important to note that depending on your bank, it can take up to 7 business days to receive confirmation of debit from your bank. The payment amount for your order may also be deducted from your bank account before MusicSpace.com receives confirmation from your bank. This may delay the shipment of your order.

If you prefer, you can mail in your order by printing the mail in order form that can be found during the "review Order" step of the checkout process. Once you have reviewed the order information, click on the "Prefer to Mail Or Fax Your Order? Click here for a printable order form" link. Print the form that is displayed (note: your billing and shipping information as well as the item(s) you are ordering including a complete Order-Total will already be included on this form for your convenience. Mail the form along with your check or money order (in U.S. funds) to the address listed on the form.

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PAYPAL
If paying by PayPal, click on the "checkout With PayPal" button in your shopping cart. You will now be redirected to PayPal's secure checkout process.

Log into your existing PayPal account or create a new one. review and confirm the funding source for this transaction. Press the "Continue" button. Once PayPal accepts the transaction you will automatically return to MusicSpace.com. You will now be asked to proceed as a New Customer or a Returning Customer.

For more information on placing your order please refer to our "Placing An Order" section (beginning with step 4). Note: The PayPal checkout is very similar to our standard checkout. However, we will not ask for, nor receive, any billing or payment information from you or PayPal.

COD's
We do not accept COD's as a form of payment at MusicSpace.com.

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SHIPPING & RETURNS

Free shipping on 2+ items promotion
Buy two or more items and ship to a U.S. address to qualify for free shipping. Then select the "Standard Mail" shipping method during checkout. This offer is good for online orders only. Two-disc collections, box sets, and special multi-title packages count as a single item.